TIER - Unlock Your City

I used the app in Vienna. Everything was fine- I bought a pass, I used it once. But then the map in the app malfunctioned. It shows only a blue screen, and doesn't show any scooter locations. I cleared cache, data, uninstalled/reinstalled... nothing works. So I can't use the remainder of my pass. Also, btw, these scooters are way heavier than any of their competitors. If you want to lift it from the street to the sidewalk, forget it.

This app and service are awful. First of all it repeatedly states you can't leave in certain areas even though that's where there are several of them and where I picked it up. Secondly their customer service is effusive, but totally ineffective and take a painfully long time to reply. I hate this app and the service is a deterrent for tourists to the area.

What a garbage service. What is the point of a scooter if you can only park it in designated parking locations that are nowhere near where you're actually trying to go? There's no way to search for parking near your destination. It would have been cheaper, faster, warmer, and quicker to just take a cab that can drop you off at your actual destination and not a 10 minute walk away?