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Emiel Giesbergen
It keeps forgetting your phone number, making it so you have to authenticate again which is very slow. The top-up page doesnt work: it's empty with no options. There are no warnings if your bundles are nearly empty. I've had prepaid for a long while now, amd the quality hasn't changed. Kpn doesn't use resources to improve the app. This seems to be in stsrk contrast with their usual services.
3 people found this review helpful
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George 8000
By far the worst prepay app I've ever used (I travel globally, and buy SIM cards in many countries). Extremely limited functionality for starters. And top-up doesn't work: it hangs, then sends a message that SMS top-up is not possible because "you have reached the limit" without saying what limit, *and* I'm not trying to top up using SMS. On top of the shockingly badly designed and coded app, KPN has very few prepaid options compared to typical service providers, and they are expensive. AVOID!
1 person found this review helpful
That should not happen. If you mail us screenshots of the error messages and your phone number we can investigate why this is happening. You can reach us at apps@kpn.com.
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A Google user
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awful app, asks for a phone number and no keyboard Edit: Since initial review I've got reply that keyboard should appear when tapped on the input. Well, no it doesn't. Tried multiple times tapping, long tapping, double-tapping, and other fancy dances, the focus by default is in the input field and tapping makes no difference. Restarting app or reinstalling also make no difference. Phone - Nokia 7+ with stock Android Pie with all latest updates.
7 people found this review helpful
Thanks for your clarification. I've informed our developers so that we can hopefully fix this in a future update.