1.9
14K reviews
Government
1M+
Downloads
Content rating
Everyone
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About this app

Pak identity is NADRA’s Online identity issuance service for Pakistani citizens that provides an end-to-end solution for applying for identity card. NADRA has launched this app to facilitate Pakistani citizens to apply for following identity documents
• Modification of CNIC
• Renewal of CNIC
• Reprint / Lost of CNIC
• New NICOP
• Modification of NICOP
• Renewal of NICOP
• Reprint / Lost of NICOP

Functionalities:
• Account creation with email, mobile number and biometric verification.
• User login through biometrics (Fingerprints / Facial)
• User-based inbox with a list of all applications
• Interactive data acquisition
• ICAO-based photograph capture through the mobile camera.
• Fingerprints acquisition through mobile camera
• Digital signature capture through the mobile touchscreen
• Document upload through both mobile cameras and by uploading files
• Attester verification through OTP
• Online payments
Updated on
Feb 14, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

1.9
14K reviews
Sadia Bilal
February 6, 2025
0 star, honestly. Very bad experience!! The app does not work properly. They ask 100 times for a photo, and you are trying your best to capture it, but it won't. As soon as you move or not in the position, it says, captured. Finger prints, the whole process is awful. I have applied for it after several attempts, but there is no conta t info or 6 contacted me about payment. Now, what am I supposed to do??
6 people found this review helpful
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Zayed A (VendorP)
December 30, 2024
Easily the most tedious and frustrating service I have ever used. I can take as many photos as I want, all of them fitting within the specifications required, and none of them will be accepted for some nonsense reason as "Unable to Detect Face". Fingerprinting is a bust as well. Also, I said service instead of app because the website is like this too. If this is how you're going to run these operations, then please let us do this at the consulates again. Unacceptable and abysmal.
20 people found this review helpful
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National Database & Registration Authority
December 31, 2024
Hi, we're sorry to hear you're experiencing issues with the app. Could you please reach out to us at https://complaints.nadra.gov.pk/ and include a brief description of the problem? We'll investigate this on priority for you.
Muhammad Ghous
January 8, 2025
I’m extremely disappointed. The fingerprint verification process is completely broken. I’ve tried it at least 50 times on multiple devices, and it still doesn’t work. It doesn’t even register failed attempts or provide the paper verification option mentioned in the instructions. I’m locked out of account on the web as well because the app refuses to verify fingerprints. It’s frustrating that a country's official app lacks proper quality control
7 people found this review helpful
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National Database & Registration Authority
January 8, 2025
Hi, we're sorry to hear you're experiencing issues with the app. Could you please reach out to us at https://complaints.nadra.gov.pk/ and include a brief description of the problem? We'll investigate this on priority for you.

What’s new

In this build(3.6.1), the following updates have been made:
1 - UI enhancements.
2 - Minor bug fixes.