Steve Rayden
For more than 2 years, your users have been telling you about this app's Alexa connectivity issues, and you have completely ignored them. I have an Alexa enabled Stanmore II with a Galaxy S21 running Android 14. With a lot of trial and error, I have been able to connect this speaker to my WiFi (tested through Spotify selecting speaker through WiFi) using the Voice app and switching to my SSID from within Voice. Yet, Alexa setup goes directly to SOMETHING WENT WRONG. Fix your garbage app already!
1 person found this review helpful
A Google user
This is very poor software - having spent hours trying to connect utilizing it, I contacted Marshall support via Chat on their website. We did a factory reset, and then deleted and redownloaded the app. They were unable to connect me with WiFi. Marshall rep suggested I sacrifice some audio quality, return this and order the Bluetooth version of the Stanwood II. All because of the buggy software? You can do a lot better and note that with the Voice features this app is supposed to provide it is worthless to have paid $150 more for this version of the speaker if you can't use Alexa, nor get your speaker on WiFi.
12 people found this review helpful
Marshall Group AB
January 28, 2020
Some corporate or office Wi-Fi networks will have restrictions on which type of devices can connect to their routers. In the chat, you explained that you were at the Office on a guest network. For this reason, a Bluetooth speaker was suggested due to the environment in which you will use the speaker. Have you tried to set the speaker up at home?
A Google user
Just received my Stanmore 2 with Alexa and it's beautiful. Have been trying for several hours over two days to make the App work on my Note 9. I've tried so many times I've decided to just purchase another Alexa device and plug it in through the 3.5mm port. Kinda negates the built in Alexa on this unit. BUT I have hopes the app will be updated some day and function on my phone. Personally I would have been happier to have the unit able to setup as easy as a stand alone Alexa using the Alexa app. I don't seem to have any problems adding additional Alexa's to my network and can't understand why this is such a task. Plus the lack of instructions with the unit is disappointing and the online ones aren't much help when things don't work right. Don't bother looking for YouTube videos on setting it up because they aren't out there. If it weren't for the GREAT sound that comes from this I'd send it back, however I purchased for the sound first and the Alexa as a little icing in the cake - That I will willingly do without as dieting is a good thing for some of us LOL. My rating for the speaker is 5 stars and the low rating here is only for the app in my personal experience.
11 people found this review helpful
Marshall Group AB
July 20, 2019
Hi Mark, thanks for the great feedback. Have you managed to get Alexa to function with the speaker, is it now connected to your Wi-Fi network?