Thank you for using our product and service, we respect your concerns about privacy and appreciate your trust and confidence in us.
MICROVIRT FOLLOWS EU GENERAL DATA PROTECTION REGULATION ("GDPR")
Microvirt is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to the EU General Data Protection Regulation data protection. We recognise our obligations in updating and adjusting our data service to meet the demands of the GDPR.
By using or accessing our services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
This privacy policy explains the when, how and why when it comes to processing of your personal information in connection with the MEmu App Player ("MEmu") and our website: www.memuplay.com(memuplay.com), and sets out your choices and rights in relation to that information. Please read it carefully.
Please reach out to us if you have any questions or concerns regarding the processing of your personal information: you can contact us anytime at support@microvirt.com
You give us information about you, such as your Open ID, nickname, profile picture, avatar, IP address, and language settings, when you create an account and log-into the App. We use this information as well as your location(Only at country level). We also receive certain information including your Open ID, IP address, error log and your [email address] when you use the MEmu's support and feedback features. If you log in our service with some third party accounts (eg. Google, Facebook, Twitter), we will also collect the public information of the third party like nickname and profile picture.
During the inquiry process of enterprise license, we will collect certain information of your business such as the name and the contact info and some customization information when you fill in the on-line form.
Some Personal Data is automatically collected when you use our Services, such as the following:
Device Information
Hardware Information
Operation system
IP address
Language settings
Unique device identifiers or synthetic anonymous IDs like MAC address
Application activity such as app upload, app download, app installation, app uninstallation, app start, app play duration, app stop, app crashes, app network activity and app resource consumption
Transaction information (e.g. transaction amount, date and time such transaction occurred, Purchase transaction history)
Cookies and other tracking technologies (e.g. web beacons, pixel tags, SDKs, etc.)
Location information (country-level only)
Log data (e.g. access times, hardware and software information)
Device event information such as crashes, system activity and hardware settings
System configuration information; Other interactions with the Services and third party advertisements.
We use such data to realize the process of account creating, save and log-in.
We use such data to make further contact with you and to provide customized contents.
We use such data to allow you to connect to the server, facilitate your use of the App and to improve our servers and services to you.
We use such data to provide troubleshooting, such as addressing and remediating technical issues and bugs.
We use such data to provide customized content and optimize MEmu based on the meta data of application activities of our users.
If you decide to use our feedback system, we collect your email, Open ID and the content of your feedback to get in touch with you.
We use such data to confirm the purchase of our product and/or service.
We may collect other personal information from you from time to time for specific reasons (such as a promotion in your country). When this happens, we will provide more information on any specific changes to the way we process that personal information that might differ to this privacy policy prior to collecting or processing any additional information.
We share Personal Data with vendors, third party service providers and agents who work on our behalf and provide us with services related to the purposes described in this Privacy Policy or our Terms of Service. These parties include:
Payment processors
Fraud prevention service providers
Ad networks
Analytics service providers
Staff augmentation and contract personnel
Hosting service providers
Co-location service providers
Telecommunications service providers
We may use third-party advertising companies to serve ads when you visit our website
We also share Personal Data when necessary to complete a transaction initiated or authorized by you or provide you with a product or service you have requested. In addition to those set forth above, these parties also include:
Third party business partners who you access through the Services
Other parties authorized by you.
You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email support@microvirt.com. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need to you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.
You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by sending us an email at support@microvirt.com
If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can correct some of this information directly by sending us an email at support@microvirt.com
Erasure: You can request that we erase some or all of your Personal Data from our systems.
If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
If there is any personal information you believe we process that you would like us to erase, please contact us at support@microvirt.com
We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on this App and there are grounds for erasure, we will use reasonable steps to try to tell others who are displaying the personal information or providing links to the personal information to erase it too.
You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.
Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
You have the right to lodge a complaint about Company's practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.
We welcome questions, comments and requests regarding this privacy policy. Please address them to support@microvirt.com